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News Room

Keep up with the latest news from Hawaiian Express

A lot of things are happening over here at Hawaiian Express Service. We have many new service features planned in our goal to continously provide you with exceptional service.

Please come back often to our news room to see what is happening at Hawaiian Express Service, and in the industry.

Company Notices

+04/27/2018 : Our Washington office has moved!

To serve our customers better, our Washington office has moved to 20003 85th Ave S, Kent, WA 98031.

Please note the following changes in our contact information:
1. The new main phone line is (253) 872-6599.
2. Please direct all emails to washington@hawaiianexpress.com.

Please discontinue sending emails to wcrosetti@alaskanexpress.com as his role has changed.

If you have any questions, please do not hesitate to contact us for more information.

Thank you for shipping with us!

+03/20/2014 : Hawaiian Express, Inc. unveils new websiteI
It’s with great excitement that we unveil our new website to you.

Aside from an updated look, this new website features plenty of interactive capabilities making it easier for you to schedule a pickup, track your shipments, and request POD’s! Soon, you will also be able to request a quote, pay a bill, and file a claim. Check back often to see if they have gone live.

In addition, our new News section will update you on new and exciting things happening at Hawaiian Express Service, and share with you any pertinent info from Hawaii. You’ll also find that our forms are much clearer and easier to understand. We think you’ll like the new look and we’re sure you’ll like the improved navigation and fresher information.

We appreciate your business and value your feedback!

Service Notices

+07/23/2020 : Hurricane Douglas intensifying to Category 3 as it moves toward Hawaii

We at Hawaiian Express would like to inform you that there will be a delay of shipments bound for Hawaii due to the developing hurricane approaching Hawaii.

These projections are based upon current weather conditions. We will provide updated ETA information if there are any changes, or if anything further develops.

We apologize for any inconvenience this may cause. We know how important your shipments to get there on schedule and we hope to get them to you as soon as it is safe to do so.

Thank you for shipping with us!

Links:
Forecasters warn of ‘triple threat’ as Category 4 Hurricane Douglas continues toward Hawaii
Hawaii’s congressional delegation asks Trump for immediate help as Hurricane Douglas nears

+04/25/2020: CUT-OFF TIMES at our Washington Facility

April 24, 2020

Aloha,

We hope this finds you safe. Due to Matson’s reduction in business from Covid-19, it has become necessary for them to eliminate their Friday night gate in Seattle, which services Hawaii. This change significantly compresses their gate receiving times on Friday from 8:30 P.M. to 4:00 P.M. Matson has stated, as business returns to normal volumes, they will revisit reopening the Friday night gate operation.

As a result of Matson’s operational change, we must adjust our Hawaii freight receiving cutoff times in the Washington Terminal as follows:

♦  Flat rack freight cutoff: Tuesday 4:00 P.M.
♦  Material 40 Feet and longer and rebar: Wednesday 4:00 P.M.
♦  All other freight: Thursday 4:00 P.M.

These changes will go into effect Monday, April 27th, 2020.

We understand and are sympathetic to the disruptions and challenges you’ve had to navigate during this unparalleled time. We will continue to monitor our operation and how we can better serve you as we adjust accordingly to external changes.

Should you have any questions, please reach out to your sales representative or our Washington Terminal.

We sincerely appreciate your business and partnership.

Safe Regards,

Hawaiian Express Service, Inc.

PDF Version
+04/17/2020 : New Value-added Services

To serve our customers better, Hawaiian Express, Inc. is happy to announce that our La Mirada, CA facility has added the following value-added services:

♦  FREEZE AND CHILL LTL AND FULL LOAD SERVICE TO HAWAII
♦  TRANSLOADING
♦  WAREHOUSING
♦  DISTRIBUTION

For information, please call Laurie McQuaid @ 562-217-0484 or email: lmcquaid@hawaiianexpress.com.

Thank you for shipping with us!

+03/13/202: COVID-19 and HES Operations

March 13, 2020

To Our HES Family of Customers:

At Hawaiian Express Service, the health and well-being of our employees and our customers is our top priority. We are closely monitoring and implementing recommended safe practices provided by government authorities at the Federal, State, and local levels, and we are supporting health officials as they work to contain COVID-19.

Recognizing the vital role we play in providing supply solutions to Hawaii, Alaska and Guam, we are fully prepared to respond to any changes that are needed to support our customers in these markets.

Currently, we can advise that we are conducting freight operations as usual, with no vessel service changes experienced or planned relative to COVID-19. We will continue to monitor and adjust as needed and communicate to you any interruptions or changes in service.

We are privileged to serve you and partner with you as we navigate together during this unprecedented time.

Safe Regards,

Jeff Graham
President
Hawaiian Express Service, Inc.

PDF Version

For service updates regarding the steamship lines, please check their respective websites:
MATSON | https://www.matson.com/covid19-matson-operations.html
   PASHA | https://www.pashahawaii.com/covid-19

For more information about COVID-19, check the CDC website
+12/14/2018 : Major Winter Storm Delays Matson Vessels MKD098N and MTC096N

We at Hawaiian Express would like to inform you that there will be a delay of shipments bound for Alaska due to the developing winter storm.

Information on the vessels are below according to Matson:

Matson Kodiak – MKD098N
Matson Kodiak departed Tacoma on Wednesday as scheduled, but has been slowed by weather enroute. Based on the current weather outlook, ETA Anchorage is 0800 Tuesday, December 18.
To restore schedule integrity, MKD098S will bypass Kodiak and return directly to Tacoma from Anchorage. Kodiak cargo on the MKD098 will be relayed to MTC096 for furtherance to Kodiak.

Matson Tacoma– MTC096N
Matson Tacoma is expected to encounter the same major storm system. ETA Anchorage is currently 0700 Wednesday, December 19. MTC096S will call on Kodiak and Dutch Harbor prior to returning to Tacoma.

These projections are based upon current weather conditions. We will provide updated ETA information if there are any changes, or if anything further develops.

Thank you for shipping with us!

Rate Notices

+06/20/2020 : Hawaii Harbor User Fee and Security Fee Increases

We at Hawaiian Express would like to inform you that the steamship lines have announced a 3% increase in Hawaii Wharfage and Port Security charges effective Sunday, July 19, 2020.

This increase is in accordance with the State’s yearly increase on wharfage fees to support important development work under its Harbors Modernization Program designed to expand harbor capacity, accommodate advancements in containerized cargo handling, alleviate congestion and shortage of available operational space, and develop more adaptable and resilient port facilities.

The State's next wharfage fee increase is planned to take effect on July 1, 2020 and will be approximately 3%.

Thank you for shipping with us!

+05/15/2020 : Fuel Surcharge Decrease - Hawaii, Guam/CNMI, Micronesia

We at Hawaiian Express Service would like to inform you that the steamship lines to Hawaii/Guam/CNMI will decrease their fuel surcharge by 3 percentage points.

Effective Sunday, May 17, 2020 the fuel surcharge for
♦  Hawaii services will reduce from 33% to 30%
♦  Guam/CNMI service will reduce from 34% to 31%
♦  Micronesia service will reduce from 38% to 35%

Thank you for shipping with us!

+04/27/2020 : [UPDATE!] Fuel Surcharge Decrease - Alaska

Dear HES Alaska Customer,

It was recently announced that fuel surcharge was set to decrease from 24% to 22% on April 26th, 2020. Due to rapidly changing circumstances, the steamship lines have announced and filed an additional 2.5% reduction in its ocean fuel-related surcharge. Therefore, effective April 26, 2020 fuel surcharge will decrease from 24% to 19.5%.

If you have any questions, please contact your sales representative or the Washington terminal.

Washington Terminal
(253)-872-6599
washington@hawaiianexpress.com

Thank you very much for your business and partnership!

+04/21/2020 : Fuel Surcharge Decrease - Alaska

We at Hawaiian Express would like to inform you that the steamship lines have announced a fuel surcharge decrease from 24% to 22%. This change will go into effect April 26th, 2020.

If you have any questions, please contact your sales representative or the Washington terminal.

Washington Terminal
(253)-872-6599
washington@hawaiianexpress.com

Thank you for shipping with us!

+04/10/2020 : Fuel Surcharge Decrease - Hawaii, Guam/CNMI

We at Hawaiian Express Service would like to inform you that the steamship lines to Hawaii/Guam/CNMI will decrease their fuel surcharge by 2 percentage points.

Effective Sunday, April 12, 2020 the fuel surcharge for Hawaii services will reduce from 35% to 33% and Guam/CNMI from 36% to 34%.

Thank you for shipping with us!

+11/12/2019 : Fuel Surcharge Increase - Hawaii, Guam/CNMI

Hawaiian Express Service, Inc. would like to inform you that the steamship lines to Hawaii/Guam/CNMI will increase their fuel surcharge by 3 percentage points.

Effective Sunday, November 24, 2019 the fuel surcharge for Hawaii services will increase from 32% to 35% and and Guam/CNMI from 33% to 36%.

Thank you for shipping with us!

+01/10/2019 : Fuel Surcharge Decrease - Hawaii, Guam/CNMI, Micronesia

We at Hawaiian Express would like to inform you that the steamship lines to Hawaii/Guam/CNMI will decrease their fuel surcharge by 7 percentage points following reductions to the fuel prices.

Effective Sunday, January 13, 2019 the fuel surcharge for Hawaii and Guam/CNMI services will decrease from 40% to 33% and Micronesia from 44% to 37%.

Thank you for shipping with us!

Archives

2018
+12/27/2018 : Fuel Surcharge Increase - Alaska

We at Hawaiian Express would like to inform you that the steamship lines to Alaska will increase their fuel surcharge from 29.5% to 32% due to continued increase in fuel related costs.

The increase will take effectively on Monday, January 14, 2019.

Thank you for shipping with us!

+10/22/2018 : Fuel Surcharge Increase - Hawaii, Guam/CNMI, Micronesia

We at Hawaiian Express would like to inform you that the steamship lines to Hawaii will increase their fuel surcharge by 2.5 percentage points.

Effective Sunday, November 18, 2018 the fuel surcharge for Hawaii and Guam/CNMI services will increase from 37.5% to 40% and Micronesia from 41.5% to 44%.

Thank you for shipping with us!

+10/22/2018 : Fuel Surcharge Increase - Alaska

We at Hawaiian Express would like to inform you that the steamship lines to Alaska will increase their fuel surcharge from 25% to 27.5% due to a continued increase in fuel related costs.

The increase will take effectively on Sunday, November 18, 2018.

Thank you for shipping with us!

+08/14/2018 : Fuel Surcharge Increase - Hawaii, Guam/CNMI

We at Hawaiian Express would like to inform you that the steamship lines to Hawaii will increase their fuel surcharge. Effective Sunday, Sept 16, 2018 the fuel surcharge for Hawaii service will increase from 36% to 37.5%; Guam/CNMI from 36.5% to 37.5%, and Micronesia will remain at 41.5%.

The steamship lines also added that they will continue to closely monitor fuel costs and will adjust the surcharge accordingly.

Thank you for shipping with us!

+06/08/2018 : Fuel Surcharge Increase - Hawaii, Guam/CNMI

We at Hawaiian Express would like to inform you that the steamship lines to Hawaii will increase their fuel surcharge by 3.5 percentage points.

Effective Sunday, July 15, 2018 the fuel surcharge for Hawaii service will increase from 32.5% to 36%; Guam/CNMI from 33% to 36.5%, and Micronesia from 38% to 41.5%.

Thank you for shipping with us!

+05/08/2018 : Fuel Surcharge Increase - Hawaii, Guam/CNMI

We at Hawaiian Express would like to inform you that the steamship lines to Hawaii will increase their fuel surcharge by 2.5 percentage points.

Effective Sunday, June 03, 2018 the fuel surcharge for Hawaii service will increase from 30% to 32.5%; Guam/CNMI from 30.5% to 33%, and Micronesia from 35.5% to 38%.

Thank you for shipping with us!

+02/14/2018 : Fuel Surcharge Increase - Hawaii, Guam/CNMI

We at Hawaiian Express would like to inform you that the steamship lines to Hawaii will increase their fuel surcharge by 1.5 percentage points.

Effective Sunday, March 18, 2018 the fuel surcharge for Hawaii service will increase from 28.5% to 30%; Guam/CNMI from 29% to 30.5%, and Micronesia from 34% to 35.5%.

Thank you for shipping with us!

2017
+09/07/2017 : Hawaii Wharfage and HI Facilities Security Fee Increases

Dear Valued Customer,

Pasha Hawaii and Matson will file the scheduled Hawaii Wharfage levels as outlined in a notice from the Hawaii Department of Transportation/ Hawaii Harbors Division. The filings will appear in tariff STB PHHD No. 006 which governs the movement of container cargo between the U.S. mainland and Hawaii. The 15% Wharfage increase will become effective on October 1, 2017 and filed under rule 998. This increase is a pass-through charge from an increase imposed by Hawaii’s Department of Transportation, Harbors Division. The December 26, 2016 notice provided

“The final rules reflect the recommended effective date of the first increase as February 1, 2017 (of 17%), followed by an increase of 15% effective October 1, 2017, and a third increase of 15% effective July 1, 2018, to allow for both the schedule necessary to support the harbor modernization financing and for harbor users, carriers and customers to plan for the increases in fees. Incremental rate increases of 3% or the consumer price index (CPI) rate, whichever is higher, will be implemented annually starting on July 1, 2019.”

These increases total $78.55 to Oahu, and $155.95 to the outer islands. Hawaiian Express Service will be adding these amounts to full container loads and charging $0.07 per cubic foot on LCL shipments.

The Hawaii Wharfage levels effective October 1, 2017 will be:

TO / FROM HAWAII As of Oct 1, 2017 20' 40' 45'
Honolulu $119.99 $239.99 $239.99
Neighbor Islands $253.32 $506.63 $506.63
NI WFG Differential $133.33 $266.64 $266.64

The Wharfage fees apply on both Westbound and Eastbound shipments. In addition, October 1st will mark the increase in the Hawaii Facilities Security Fee. The new levels are filed under Rule 340-K in STB PHHD no.006.

Rule 340-K HI FACILITIES SECURITY FEE eff Oct 1, 2017 $17.25/ PC HON $25.87/ PC NI

Thank you for shipping with us!

+08/25/2017 : California Compliance Charge

We at Hawaiian Express would like to inform you that due to the cost of mandatory “Clean Air Requirements” that the State of California has implemented, shipments originating from and/or destined to the state of California are now subject to this $5.25 charge per shipment to help recover costs related to regulatory CARB (California Air Resource Board) compliance requirements. Hawaiian Express, HES Transportation, and even Guam are seeing charges related to this on a variety of payables. In recent years, truckers have had to meet progressively stricter emissions standards in California.

Any shipment that does not travel through California and ships from WA will NOT be invoiced this charge.

Thank you for shipping with us!

+07/01/2017 : Young Brothers, LLC General Rate Increase and General Excise Tax (GET) Exemption

We at Hawaiian Express would like to inform you that Young Brothers, Limited will place into effect two adjustments that affect freight charges assessed by the company: (1) an across-the-board increase of 0.12 percent to be applied to all Young Brothers freight rates, and (2) an adjustment to Young Brothers’ General Excise Tax (GET) exemption for services relating to the loading and unloading of freight from barges.

The across-the-board increase of 0.12 percent to be applied to all Young Brothers freight rates was approved by the Hawai`i State Public Utilities Commission in a decision issued on May 4, 2017. This percentage is adjusted annually to reflect changes in the cost of service relating to loading and unloading freight from barges.

Thank you for shipping with us!

+03/17/2017 : Fuel Surcharge Increase - Hawaii/Guam

We at Hawaiian Express would like to inform you that the steamship lines to Hawaii will increase their fuel surcharge by 2.25 percentage points. Effective Sunday, April 16, 2017 the fuel surcharge for Hawaii service will be increased from 25% to 27.25%; Guam/CNMI from 25.5% to 27.75%, and Micronesia from 30.5% to 32.75%.

The steamship lines also added that they will continue to closely monitor fuel costs and will adjust the fuel rates as trends warrant.

Thank you for shipping with us!

+02/10/2017 : Fuel Surcharge Increase - Hawaii/Guam

We at Hawaiian Express would like to inform you that Pasha Hawaii has informed us that they will increase their Fuel Adjustment Factor in the Hawaii trade by 2 percentage points, from 23.0% to 25.0%, effective Sunday, March 5th, 2017. The increase will be made in the Pasha tariffs of STB PHHD No. 005 and STB PHHD No. 006 which govern the movement of container cargo between the mainland U.S. and Hawaii.

Pasha Hawaii also added that they will continue to closely monitor fuel costs and will adjust the Fuel Adjustment Factor as trends warrant.

Thank you for shipping with us!

+01/07/2017 : State of Emergency declared in most areas of Nevada

As of January 7, 2017, the counties of Washoe, Douglas, Lyon, and Storey, the City of Carson City, the Reno-Sparks Indian Colony, and the Pyramid Lake Paiute Tribe, have declared a state of emergency due to the anticipated disturbance cause by the severe weather system.

Please be advised that the Sparks terminal will be closed down from Sunday January 8, 2017 starting at 1 pm until further notice and when the emergency is lifted.

Additional information can be found at:
01/08/2017 - Update: Northern Nevada roads, bridges closing ahead of flooding
Gov. Sandoval declares state of emergency

We wish you a safe weekend and thank you for shipping with us!

+01/05/2017 : Wharfage Fee Increases

The Hawaii Department of Transportation/ Hawaii Harbors Division announced an increase in the wharfage rates and a new security change effective Feb 1, 2017. The Security Charge is $15 per container for Oahu, and $22.50 per container for Neighbor Island cargoes.

According to Hawaii’s Department of Transportation, Harbors Division the increase are necessary to support the modernization of Hawaii’s ageing harbors.

The scheduled increases are as follows:
    * 17% effective February 1, 2017
    * 15% effective October 1, 2017
    * 15% effective July 1, 2018

Aftewhich, an incremental rate increases of 3% or the consumer price index (CPI) rate, whichever is higher, will be implemented annually starting on July 1, 2019.

This increase is a pass-through charge from an increase imposed by Hawaii’s Department of Transportation, Harbors Division and will be reflected on our invoices after February 1, 2017.

Additional information can be found at:
Hawaii's Harbor Modernization Plans
Wharfage increases

Thank you for shipping with us!

2016
+10/20/2016 : Fuel Surcharge Increase - Hawaii/Guam

MATSON and Pasha has announced they are increasing their ocean fuel surcharge by two percentage points due to rising fuel prices over the past several months.

Effective Sunday, November 20, 2016 Fuel surcharge is as follows:
  • Hawaii will be increased from 18% to 20%
  • Guam/CNMI from 18.5% to 20.5%
  • Micronesia from 23.5% to 25.5%

  • In light of this matter, Hawaiian Express Service will be adjusting our pricing to reflect these increases.

    If you have any questions, please contact your local account manager or Customer Service at your nearest location.

    Thank you for shipping with us!

    +09/01/2016 : Hurricane Madeline and Lester update - Hawaii

    As Madeline moves away, Hurricane Lester approaches and continues to move on a westward path toward the islands.
    read more...

    Below are a compiled list of emergency shelters/centers and a list of closed or postponed establishments as of August 31, 2016 (with updates).

    LIST: Closures/Reopenings Due to Approaching Hurricanes
    LIST: Closures/Reopenings Due to Approaching Hurricanes
    Information on emergency shelters/centers

    +08/31/2016 : Hurricane Madeline and Lester update - Hawaii

    The Big Island is under a hurricane warning as Madeline churns toward the state as a Category 1 storm, while a tropical storm warning was issued for the islands of Maui County.

    Below are a compiled list of emergency shelters/centers and a list of closed or postponed establishments as of August 31, 2016.

    LIST: Emergency shelters open as Hurricane Madeline approaches Hawaii
    LIST: Closures, changes announced ahead of Hurricane Madeline
    LIST: Closures Due to Approaching Hurricanes

    +07/11/2016 : Fuel Surcharge Increase - Hawaii/Guam

    Matson & Pasha Hawaii have filed with the Surface Transportation Board (STB) for a fuel surcharge increase of 1.5% to both Hawaii & Guam. This increase will take the fuel surcharge for Hawaii from 16.5% to 18.0% for the Hawaii service, effective July 10, 2016. Guam will go from 17% to 18.5%, effective July 10, 2016.

    If you have any questions, please contact us.

    +06/03/2016 : HES Transportation Nevada Office has moved!

    There is excitement in the air… the time has finally arrived!!!
    Maybe you heard, maybe you haven’t, but we have been in the process of building a brand new Sparks facility, and the time is finally here. After a long anticipated wait, with many challenges and detailed planning, we now have a beautiful new 25,000 sq ft with a total 20 doors. We are moving into our new building and starting June 6, 2016 we will start doing business at:

    530 KRESGE LANE, SPARKS, NEVADA 89431

    If you have any questions, please contact us.

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